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Don't mock "process", follow it

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Posted on: March 29, 2007

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-- Dr.P.R.Prasad, retired Prof & Head, Dept of Met Engg, BIT Sindri (Presently settled in Patna)

While going through today's newspaper, I came across Narayan Murthy's view point on India's debacle in world cup. He talks about 4 basic principles which are relevant to all walks of life. I reproduce his views as published in Times of India.
Don't mock "process", follow it
N R Narayana Murthy

The tragedy of India is that instead of seeing what is wrong with us and taking steps to correct it, we indulge in hysterics and look for scapegoats. India has long record of playing badly abroad, which precedes both Rahul Dravid and Greg Chappell. So why single them out?

The real problem lies with the system. Not just in cricket, but in virtually any walk of life, we are unwilling to put in hard work and live with discipline. Other countries are so neat, clean and well-organized but Indian cities are a mess, because we are simply not willing to respect rules. We can succeed, not just in cricket, but in everything else if we only follow four basic principles: strictly adhere to meritocracy, work hard, train well and follow strict discipline.

We need to pick the best guys available. And the same applies to the coach. People keep asking whether we need a foreign coach. I don't think that is an issue at all. We should ask who os the best guy for the job? Whoever it is should get it.

Once you have given someone a mandate, let him implement it without interference. At Infosys, we have all our debates, arguments and discussions before it is decided who will be responsible for something. Once it is decided that X is the boss, all arguments stop and everyone rallies behind him.

I know "process" has become a much mocked term. But at Infosys, we firmly believe in following processes and it has always worked for us. If Chappell's process did not work, may be it was not followed properly or he was not allowed to implement it in full.


Source: Times of India, March 29, 2007